Frequently Asked Questions
Everything you need to know about your Shapellx® experience.
How do I find the right size for me?
We recommend checking our detailed Size Guide located on each product page. For the best fit, measure your waist and hips and compare them to our specific brand measurements rather than your standard clothing size.
What is your return and exchange policy?
We offer a 30-day return and exchange window. Items must be unworn, unwashed, with all original tags attached and in their original packaging to be eligible for a refund.
How long does shipping take?
Standard shipping typically takes 5-10 business days within the United States. International shipping times vary by location, usually ranging from 7-15 business days.
How should I care for my shapewear?
To maintain the elasticity and compression of your garments, we recommend hand washing in cold water with mild detergent and laying flat to air dry. Avoid machine washing and tumble drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options like Afterpay and Klarna.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 12 hours of placing your order by contacting our customer support team.